The use of computers has aided multiple retail organizations to conduct and streamline daily operations and redefine the in-store experience of customers. Retail technology has not only catered to a generation of shoppers highly accustomed to digitally connected lifestyle but has considerably increased sales margins in stores. It is now very convenient for customers to view the full range of in-stock items over any store computer, compare their prices online, and complete shopping with a few taps over the screen.
With increasing reliance on high-tech retail operations, computers are now a key element of engagement between brands and shoppers. Hence, IT managers need to ensure that the in-store devices are always accessible and available to the diverse needs of customers. However, managing retail computers located across different sites can be quite challenging for the IT team, raising serious concerns over maintaining system availability and security.
Maintaining System Availability in Retail Organizations: The IT Challenges
In-store computers are accessed by multiple customers on a daily basis. Without any awareness of the long-term consequences of their actions, consumers often end up making changes in the system that can affect its performance. For their convenience, shoppers alter system settings, customize desktop icons, and access files downloaded from unknown sources. If not resolved on time by the IT team, these alterations can create inconsistency in system configuration and even result in malware infiltration in all networked retail devices.
Malfunctioning devices can have a catastrophic impact on the continuity of retail business. Computers used for order tracking and shipping play a significant role in providing real-time inventory visibility to store managers. Sudden system outages can result in loss of critical stock and supply data, thus creating multiple bottlenecks in the supply chain. Point-of-Sale (POS) systems are increasingly used for payment processing and checkout in retail stores and might store sensitive details of shoppers. Used by various consumers and retail employees, POS systems remain constantly vulnerable to unwanted changes and other cyber-attacks. This can jeopardize the security of the entire IT network and threaten the privacy of the personal information shared by customers.
When any business-critical retail endpoint goes out of order, IT managers have to rush to the location to identify the real cause of the problem and resolve it. Depending on the severity of the issue, the IT teams have to engage in re-imaging or rebuilding of machines in order to revert them to a workable condition. These conventional system recovery methods not only consume a lot of IT team’s productive time but also considerably increase maintenance costs. It also increases the likelihood of system downtime disrupting crucial retail operations and causing dissatisfaction among customers visiting the store.
To cope with the ever-changing and greatly dispersed retail environment, IT managers require automated software solutions that can help them resolve system issues quickly without on-site visits. Solutions based on reboot to restore technology can empower IT personnel to do so by maintaining the critical retail devices in an ever-optimal state and making them always available to the changing demands of tech-savvy customers.
How Reboot to Restore Technology Can Ensure Business Continuity for Retail Organizations
Reboot to restore based solutions have a simple automated functionality – reverting any system to its original configuration on reboot. When such system restore software solutions are activated over any workstation, all an IT personnel need to do is to set up a desired system configuration state which the software preserves as the baseline. Once the baseline selection is done, these system restore software continue to run in the background allowing users to have uninterrupted device access. After each computer reboot, however, these solutions roll back the systems to the admin-defined baseline, thus preventing all accidental or malicious system changes made by users that could leave lasting impact on the system.
IT managers dealing with multiple devices located across different stores can harness the power of reboot to restore technology to instantly resolve recurring system issues. The powerful system restore mechanism of any reboot to restore based solution can ensure the preservation of IT-defined baseline. Besides, only the authorized IT professionals have the ability to change the desired configuration state. Thus, the IT team can always be assured that business-critical retail systems are always protected from blended threats no matter how the consumers or retail employees choose to use them. These solutions also eliminate the need for reimaging machines as a quick reboot works effectively to bring any malfunctioning system back to its original configuration.
IT professionals can also maintain the retail endpoints in a highly functional state by running system reboot from time to time. This can immensely help the IT team to proactively deal with common IT issues like configuration drifts, malware attacks, and software corruption. Consumers can also freely access any in-store computer and make changes as they deem necessary. Once the session of the previous user is over, a quick restart can enable the next user to work on a clean system. This can encourage shoppers to explore and try more products, thus enhancing their in-store experience of consumers. On the other hand, reboot to restore solutions can also maintain the integrity of POS systems.
One notable benefit of any reboot to restore solution lies in their simple function which allows anybody, irrespective of their knowledge on system technicalities, to run them on any computer. For example, if any customer-facing device stops responding during any weekend rush time, the retail employees present on the floor do not have to wait for IT support person to come and resolve the issue. All they have to do is to restart the system to switch it back to its original configuration. This not only reduces the dependency of corporate retail entities on IT intervention in emergency situations but also indirectly aids in managing increasing foot traffic in retail outlets.
System restore software solutions using reboot to restore technology like Deep Freeze can play a key role in ensuring that the critical retail operations keep running smoothly without any disruptions. Its reboot to restore capability is quite effective in protecting a variety of retail endpoints from unwanted alterations and access, thus making the admin-approved baseline configuration absolutely impenetrable. This software also offers IT professionals with a centrally managed console that helps them remotely update, configure, and manage various retail systems distributed across multiple sites.